FAQ

Sleeprate- Balance Your Sleep is compatible with a wide range of Bluetooth-enabled heart rate and movement tracking devices.

Sleeprate- Balance Your Sleep also works without a connected device, providing guidance based on subjective sleep information reported while using the app, and answering the evening and morning questions. Sleeprate- Balance Your Sleep works well with the sleep diary only.

Some of the most popular devices compatible with Sleeprate- Balance Your Sleep are:

• Apple Watch– for iOS only (Watch OS version 6.0 and higher)

• Chest Belts with BLE protocols that provide HRV capabilities such as:
  • Polar H7
  • Polar H10
  • Wahoo tickr (except TICKR X, TICKR Fit and TICKR Run)
  • Cardiosport HRM
  • Suunto, Under Armour
  • Garmin HRM dual

   

• Garmin, the compatible brands are:
  • VIVOSMART 4
  • VIVOSMART 3
  • VIVOACTIVE 3
  • FENIX 5 SERIES
  • VIVOACTIVE 4
  • FENIX 5S+/5+
  • FORERUNNER 245 / 245M

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• EarlySense contactless under the mattress disc:
  • EarlySense live
  • Beurer Sleep Sensor
  • iFit Sleep Sensor

   

To get more information on whether your tracking device is compatible with Sleeprate- Balance Your Sleep, contact our support team.

• Chest belts. Based on the instantaneous heart rate obtained from fitness belts devices via BLE, Sleeprate provides heart rate data during the night, sleep stages, falling asleep time, sleep efficiency, sleep disruptions, and stress during the night – all calculated using a patented and validated algorithms as well as an index of recovery during the night.

• Apple Watch provides movement-accelerometer data allowing Sleeprate proprietary and validated sleep analysis to perform sleep and wake differentiation, and offer information on falling asleep time, sleep efficiency, and time spent awake at night.

• Garmin’s smartwatches and wrist-worn devices – provide instantaneous heart rate and movement data to allow the same detailed sleep analysis as with the fitness chest belts.

• Contactless devices (EarlySense currently): Based on the instantaneous heart rate and movement data obtained from contactless devices via BLE, Sleeprate provides heart rate data during the night, sleep stages, and falling asleep time as well as stress levels during the night.

• Sleeprate also works without a wearable device. The in-app reported data regarding sleep and daytime feelings and behaviors are essential for the evaluation of sleep deficiencies and providing adequate guidance to improve sleep. Thus, users who do not own a wearable device, or are not always able to track their nights with their wearables, are able to enjoy the benefits of a sleep improvement program that works.

All the accumulated sleep data, the reported, the subjective, and the measured and calculated sleep metrics are analyzed to provide the users with an understanding of their sleep difficulties and of sleep-related habits that may interfere with their sleep. This is the first step in engaging people with a personally-tailored sleep improvement program based on the state-of-the-art approach to sleep problems: CBT-I

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An error message in the Daily Data occurs when the app did not receive the information it needed to complete the sleep analysis. If the steps below don’t help or you have any concerns, please contact us. To prevent this from happening again, try these steps:

1. Check that your device is compatible.
2. Be sure the device you’re using is fully charged or has a fresh battery, if applicable.
3. Move any other wireless or Bluetooth devices away from your mobile device and tracking device.
4. Make sure Bluetooth is turned on.
5. Close other apps before you begin tracking your sleep.
6. Check that Sleeprate is the last thing on the screen of your phone when you go to sleep.
7. If you use Android, kindly check the phone’s settings and shut off battery optimization. The battery optimization settings are set up differently on different phones. It should be in the phone’s settings under either Apps or Battery.
8. Follow the steps for your device below:

• Apple Watch
  • Be sure the Sleeprate app is in the foreground of the watch, and that it’s the last thing on your screen when you go to bed.
  • If possible, remove any unused apps from your phone.
  • Keep the watch and phone in proximity while you are tracking your sleep.
  • Apple Watch should be on your wrist while sleeping but doesn’t have to be on the wrist while data is syncing in the morning.
  • Bluetooth should be enabled on both iPhone and Apple Watch.
  • Both iPhone and Apple Watch should have Bluetooth enabled and in Bluetooth range while pressing “Start” and “Stop” tracking
  • Internet should be enabled on your iPhone while you stop tracking, and until night session analysis is available on your iPhone.
  • Please make sure you enabled Motion & Fitness permission. If not, enable it on iPhone settings for Sleeprate- Balance your Sleep app. If you can’t find it there, kindly erase the Sleeprate app and re-install it.
  • In the morning avoid using other apps on your phone and watch until the analysis is complete.

• Chest-worn heart rate belt
  • Make sure the sensor area and strap are kept clean and be sure to follow the manufacturer’s instructions for proper maintenance.
  • With some devices, it is recommended to wet the sensor areas or use conductive gel for optimal performance. Check if this is applicable with your heart rate monitor.
  • Check that the chest strap is on comfortably but snug. It should be securely fastened and make contact with your skin the entire night, even when you move in your sleep.

• Garmin
  • Keep the watch and phone in proximity while you are tracking your sleep.
  • The Garmin should be on your wrist while sleeping but does not have to be on the wrist while data is syncing in the morning.
  • You phone should have Bluetooth enabled.
  • Check that you have an active internet connection when you complete tracking (“Stop”) in the morning.

• Contact-free sensor
  • Unplug the sensor for at least one hour.
  • Restart your phone before you track your sleep.
  • Check that the sensor is still positioned correctly:
    • with the side with lights facing up towards the bottom of your mattress and in direct contact with it.
    • It should be at about the level of your shoulder and roughly seven inches from the side of the bed.
    • The green LED light should be on and pointing towards the margin of the mattress.
  • Check that you have an active internet connection when you complete tracking in the morning.

1. Check that your device is compatible.
2. Restart your mobile device.
3. Turn off or move away from any Bluetooth devices other than the one you’re connecting to.
4. Check that Bluetooth is turned on.
5. Open the Sleeprate app, click on the ‘Me’ tab –> My Tracking Devices  –> Pair a New Device.
6. Select the appropriate device, then follow the on-screen instructions. Be sure to approve the permissions the app requests.
7. If the device will not connect, follow the steps for your device below:

• Apple Watch:
  • Check that the watch battery is sufficiently charged.
  • Check that Airplane mode is turned off.
  • Both iPhone and Apple Watch should have Bluetooth enabled.
  • Apple Watch should be paired with your iPhone.
  • Check that Sleeprate is installed on your watch. If not, install it by opening the Watch app on your iPhone, then tap the My Watch tab, then scroll down to Available Apps, and click the Sleeprate Install button.
  • If you get a message that there is a missing permission, open the device settings, scroll down to the list of apps and select Sleeprate, and then turn on the permission for Motion & Fitness. If you can’t find it erase Sleeprate- Balance your Sleep app and re-install it.
  • Open the Sleeprate app, click on the ‘Me’ tab –> My Tracking Devices –> Pair a New Device. Select the Apple Watch, then follow the on-screen instructions.

• Heartrate chest belt:
  • Make sure the monitor strap is kept clean.
  • If it’s been a while since you last used the belt, replace the battery in the device.
  • Check that the monitor is placed correctly and makes good contact with your skin according to the manufacturer’s instructions.
  • Note that if you are using the belt for tracking sleep, and the belt is already connected to your phone directly from the phone’s Bluetooth settings, the app will fail to discover the belt and connect to it. In this case, you will need to disconnect the belt in the phone settings and connect it directly through the app.

• Contact-free sensor:
  • Unplug the sensor for 30 seconds, then plug it back in. Make sure the LED light turns on.
  • Move any wireless devices, particularly Bluetooth devices, away from your mobile device and the sensor.
  • Open the Sleeprate app, click on the ‘Me’ tab –> My Tracking Devices –> Pair a New Device.
  • Select the contact-free device and follow the on-screen instructions.

• Garmin:
  • Make sure the Garmin device is compatible with the Sleeprate- Balance your Sleep app
  • Make sure the Garmin Connect app is installed on your mobile device. Go to the Garmin Connect app and sync your Garmin device.
  • Check that you have an active internet connection.
  • Check that Airplane mode is turned off.
  • Check that the Bluetooth on your phone is enabled.
  • Open the Sleeprate app, click on the ‘Me’ tab –> My Tracking Devices –> Pair a New Device. Select the Garmin, then follow the on-screen instructions.

If you are using the Sleeprate app, the terms below will help you learn more about the terminology used in the app.

Awakenings

The total time spent awake during the night after initially falling asleep.

Bedtime

The time when the recording starts: this is the time when the “Start” button is pressed with the intention of going to sleep.

Daily Data

This screen displays the sleep data scores available from a single sleep session.

Daily View

Presents graphic and numeric summaries of your sleep, including objectively measured sleep structure and stages when available, and sleep-related data for a period of 24 hours.

Data

Allows viewing your sleep and relevant sleep-related daytime data in 24 hours segments ( called daily view) and in their time-dependent context ( time view)

Daytime Stress Level

Your personal rating of your stress during the preceding day.

Deep Sleep

The percentage of deep sleep between falling asleep and waking up.

Duration of Sleep

The total time spent sleeping; this excludes the time it took to fall asleep and the time spent awake during the night.

Early Morning Awakening (EMA)

An earlier-than-expected morning awakening.

Efficiency

The percentage of time spent asleep out of the time between ”Bedtime” and “Wake up”, that represents the intended sleep time.

Environmental Noises

Sound recordings of noises detected during the night.

Fall Asleep

The time it takes to fall asleep.

Heart Rate Monitor

To get more accurate results we recommend you use a Sleeprate-supported heart or wearable device with or without heart rate variability capabilities.

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Intended Wake-Up Time

The time the alarm clock is set and indicates the scheduled wake-up time.

Light Sleep

The percentage of light sleep between falling asleep and waking up.

Nap Duration

The reported nap time during the preceding day.

Night Stress

A measure of the overall stress tracked during your nighttime recording. Available only for wearables with instantaneous heart rate. This is an individually determined score that may change, with higher values indicating higher stress.

REM Sleep

The percentage of REM sleep between falling asleep and waking up times.

Sleep Assessment

The Assessment runs over the first 7 consecutive days of the program, includes a few questionnaires and as many as possible nights tracked, but not less than 3. It allows for gathering sufficient data to detect your sleep deficiencies, understand their causes and design ways to start building a personalized sleep-improving program.

Sleep Disruptions

The average hourly number of brief and unnoticed intrusions of wakefulness into sleep.

Sleep Improvement Plan

The Sleeprate app will guide you step-by-step and at your own pace through a series of sleep-improvement training challenges, on a path to better sleep and well-being.

Sleep Satisfaction

Your personal rating of the sleep quality when you wake up in the morning.

Smart Alarm

****COMING SOON**** This feature provides a flexible wake-up time (within a 20-minute window) to ensure that you wake up at the optimal moment during your sleep cycle. Note that this is available only when certain wearable devices are used to track sleep.

Snore

****COMING SOON**** Recordings of snoring detected in the bedroom during the night.

Stress Day Rating

Your rating regarding daytime stress.

Time View

Presents graphic and numeric summaries of your sleep, including objectively measured sleep structure and stages when available, and sleep-related data for multiple days with zoom in and zoom out capabilities. These features allow to review sleep trends of time.

Total Time in Bed

The time-lapse between going to bed at night and getting up in the morning.

Track My Sleep

This is how your sleep is tracked to catch the complexity of this important component of your life. In fact you provide valuable information that can’t be captured accurately otherwise. First you answer a few questions about your day. Then when ready for sleep you start tracking your sleep. To accurately measure your time falling asleep, we recommend to start tracking when not before you are going to bed with the intention to sleep. You can use an activity or fitness monitor to obtain objective-measured rof your sleep.  Using the app alone, without a wearable, allows valuable insights into your sleep quality and quantity , habits that influence your sleep and daytime feelings related to sleep, such as sleepiness, mood or stress. We recommend you answer the questions as your day winds down, that way all that is left to do when you get in bed is click on the “Start Tracking” button.

Wake

The percentage of awake time during the night. This includes the time it took to fall asleep and the time spent awake during the night.

Yes, when used with a compatible heart rate tracking device, Sleeprate provides a thorough analysis of your sleep, including sleep stages: Deep Sleep, REM Sleep, Light Sleep and sleep interruptions.

Sleeprate uses validated algorithms to provide sleep analysis regarding falling asleep time, sleep efficiency, sleep stages, sleep disruption, and sleep-related stress. The details provided depend on the data collected by available wearables (heart rate, movement). Subjective or perceived sleep data are also required. The reason for this is simple: while we are asleep, we are disconnected from the environment, and our memory is quite impaired. Thus, we do not always feel that the measured data are in line with our perception of the time it took us to fall asleep, or for how long we were awake at night. We may remember we were checking the time, or that we were wide awake at night, however, we do not have an accurate estimation of time asleep.

Usually, people who do not have sleep problems believe they slept longer than they really did, and people who have sleep issues tend to perceive their time spent awake longer than the measured wakefulness time. Some discrepancies may be due to limitations/errors in measurement, more so when there are technical issues causing data loss. Understanding the origin of the discrepancies between our feeling regarding sleep and the objective metrics is important, as this provides valuable information on the sleep problems experienced and helps with solving them.

If the results you get are not what you were expecting, or if you have any problems with the sleep analysis, be sure to let us know so we can investigate the issues and find out what corrections might be needed.