The app will not connect to my tracking device
How to use the app with my Fitbit?
When pairing Fitbit with the Sleeprate app do keep in mind that Fitbit provides its proprietary sleep analysis to be integrated into Sleeprate’s solution. Sleeprate adds subjective sleep-related information to provide deeper and more actionable insights regarding the user’s entire sleep experience.
When you wake up and stop tracking, remember to sync your Fitbit device with the Fitbit app to make sure that data are available to Sleeprate.
Please note that it takes a few minutes for the Sleeprate app to retrieve the data from Fitbit. The initial daily data showed on the Sleeprate app is your sleep diary’s data, once the data comes in from Fitbit, the complete sleep data is available. This can take a while and the Sleeprate app will send a notification once the data is ready for you.
How does the contactless sensor work with the Sleeprate app?
The Sleep Monitor is only 10mm thick, which makes it unnoticeable when placed under your mattress. To set up the sleep sensor, follow these eight simple steps:
Before you start:
Place the sensor:
Connect the Sleeprate app:
Select the contact-free device and follow the on-screen instructions.
I tracked my sleep and got an error message in the Daily Data
An error message in the Daily Data occurs when the app did not receive the information it needed to complete the sleep analysis. If the steps below don’t help or you have any concerns, please contact us. To prevent this from happening again, try these steps:
I’m using the contact-free sensor
The sensor does not connect / I am asked for a PIN:
To successfully connect the contact-free sensor, follow the steps below:
A) Turn off Bluetooth and restart your phone.
B) Unplug the sensor for 30 seconds, then plug it back in. Check that a green light turns on at the top of the sensor.
C) Make sure there are no other mobile devices, Bluetooth devices or wireless electronics around. Then, turn Bluetooth back on in your phone settings.
The phone should not connect to any device. If the phone scans for devices or you are asked for a PIN, click Cancel.
D) Launch the SleepRate app, and follow the steps to track your sleep. The app will search for the sensor and connect after you answer the evening questions.
The app can’t detect my heart rate:
If in the morning after tracking your sleep, you receive a message that the app wasn’t able to detect your heart rate, follow the steps below:
A) Check the sensor is placed correctly:
Position the sensor directly under the mattress, with the green light facing up, about 7 inches from your side of the bed, roughly underneath where your shoulders would be.
B) Make sure there are no other mobile devices, Bluetooth devices or wireless electronics around.
I see ‘lost signal’ notification in the Daily Data screen:
If in the morning you see ‘lost signal’ notifications in your daily data, it means that the heart rate monitor couldn’t pick up your heart rate. This may indicate that you were out of bed at that time.
If this is not the case, please check that the sensor is placed correctly. You can do so by positioning the sensor directly under your mattress with the green light facing up, approximately 7 inches from the side of your bed, and roughly underneath where your shoulders are.
Contact us if the problem continues.