FAQ

I tracked my sleep and got an error message in the Daily Data

An error message in the Daily Data occurs when the app did not receive the information it needed to complete the sleep analysis. If the steps below don’t help or you have any concerns, please contact us. To prevent this from happening again, try these steps:

 

  1. Check that your device is compatible.
  2. Be sure the device you’re using is fully charged or has a fresh battery, if applicable.
  3. Move any other wireless or Bluetooth devices away from your mobile device and tracking device.
  4. Make sure Bluetooth is turned on.
  5. Close other apps before you begin tracking your sleep.
  6. Check that Sleeprate is the last thing on the screen of your phone when you go to sleep.
  7. If you use Android, kindly check the phone’s settings and shut off battery optimization. The battery optimization settings are set up differently on different phones. It should be in the phone’s settings under either Apps or Battery.
  8. Follow the steps for your device below:

 

  • Apple Watch
    • Be sure the Sleeprate app is in the foreground of the watch, and that it’s the last thing on your screen when you go to bed.
    • If possible, remove any unused apps from your phone.
    • Keep the watch and phone in proximity while you are tracking your sleep.
    • Apple Watch should be on your wrist while sleeping but doesn’t have to be on the wrist while data is syncing in the morning.
    • Bluetooth should be enabled on both iPhone and Apple Watch.
    • Both iPhone and Apple Watch should have Bluetooth enabled and in Bluetooth range while pressing “Start” and “Stop” tracking
    • Internet should be enabled on your iPhone while you stop tracking, and until night session analysis is available on your iPhone.
    • Please make sure you enabled Motion & Fitness permission. If not, enable it on iPhone settings for Sleeprate- Balance your Sleep app. If you can’t find it there, kindly erase the Sleeprate app and re-install it.
    • In the morning avoid using other apps on your phone and watch until the analysis is complete.

 

  • Chest-worn heart rate belt
    • Make sure the sensor area and strap are kept clean and be sure to follow the manufacturer’s instructions for proper maintenance.
    • With some devices, it is recommended to wet the sensor areas or use conductive gel for optimal performance. Check if this is applicable with your heart rate monitor.
    • Check that the chest strap is on comfortably but snug. It should be securely fastened and make contact with your skin the entire night, even when you move in your sleep.

 

  • Garmin
    • Keep the watch and phone in proximity while you are tracking your sleep.
    • The Garmin should be on your wrist while sleeping but does not have to be on the wrist while data is syncing in the morning.
    • You phone should have Bluetooth enabled.
    • Check that you have an active internet connection when you complete tracking (“Stop”) in the morning.

 

  • Contact-free sensor
    • Unplug the sensor for at least one hour.
    • Restart your phone before you track your sleep.
    • Check that the sensor is still positioned correctly:
      • with the side with lights facing up towards the bottom of your mattress and in direct contact with it.
      • It should be at about the level of your shoulder and roughly seven inches from the side of the bed.
      • The green LED light should be on and pointing towards the margin of the mattress.
    • Check that you have an active internet connection when you complete tracking in the morning.

 

  • Fitbit
    • Once you complete tracking your sleep, sync your Fitbit device with the Fitbit app to make sure that data are available to Sleeprate.
    • Check that you have an active internet connection when you complete tracking in the morning.
    • Please note that it takes a few minutes for the Sleeprate app to retrieve the data from Fitbit. The initial daily data showed on the Sleeprate app is your sleep diary’s data, once the data comes in from Fitbit, the complete sleep data is available. This can take a while and the Sleeprate app will send a notification once the data is ready for you.

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