FAQ

I tracked my sleep and got an error message in the Daily Data

An error message in the daily Data occurs when the app did not receive the information it needed to complete the sleep analysis. If the steps below don’t help or you have any concerns please contact us. To prevent this from happening again, try these steps:

  1. Check that your device is compatible.
  2. Be sure the device you’re using is fully charged or has a fresh battery, if applicable.
  3. Move any other wireless or Bluetooth devices away from your mobile device and tracking device.
  4. Make sure Bluetooth is turned on.
  5. Close other apps before you begin tracking your sleep.
  6. Check that Sleeprate is the last thing on the screen of your phone when you go to sleep.
  7. Follow the steps for your device below:
    • Apple Watch
    o Be sure the Sleeprate app is in the foreground of the watch, and that it’s the last thing on your screen when you go to bed.
    o If possible, remove any unused apps from your phone.
    o Keep the watch and phone in close proximity while you are tracking your sleep.
    o In the morning avoid using other apps on your phone and watch until the analysis is complete.
    • Chest-worn heart rate chest belt
    o Make sure the sensor area and strap are kept clean and be sure to follow the manufacturer’s instructions for proper maintenance.
    o With some devices it is recommended to wet the sensor areas or use conductive gel for optimal performance. Check if this is applicable with your heart rate monitor.
    o Check that the chest strap is on comfortably but snug. It should be securely fastened and make contact with your skin the entire night, even if you move in your sleep.
    • Fitbit
    o Once you complete tracking your sleep, sync your Fitbit device with the Fitbit app to make sure that data are available to Sleeprate.
    o Check that you have an active internet connection when you complete tracking in the morning.
    • Garmin
    o Once you complete tracking your sleep, sync your Garmin device with the Garmin app to make sure that data are available to Sleeprate.
    o Check that you have an active internet connection when you complete tracking in the morning.
    • Contact-free sensor
    o Unplug the sensor for at least an hour.
    o Restart your phone before you track your sleep.
    o Check that the sensor is still positioned correctly; the side with lights should be in direct contact with the bottom of your mattress, the LED light should indicate it is on, and it should be at about shoulder height and roughly seven inches from the side of the bed.
    o Check that you have an active internet connection when you complete tracking in the morning.

Feel free to contact us to learn more

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