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FAQ

How can I purchase if I do not live in the US?

For people who live outside of the U.S, we recommend buying a compatible BLE Heart Rate sensor such as the Polar H7, and buying our product without the sensor.

How long does the sleep therapy last?

The sleep therapy provides sleep improvement in about 4-6 weeks. The plans are personalized, they may last more or less depending on your own needs and pace, and usually last until you achieve better sleep.

How many people can use the Sleep Therapy plan?

Only one person can use the Sleep Therapy plan as it’s based on individual information and results.

If I switch phones, will I have to buy the product again?

No. All you would need to do is download the SleepRate application onto the new phone and log into your SleepRate account to continue using the program.

What if I already have a heart rate or movement tracking device?

If you already have a Bluetooth enabled heart rate or movement tracking device, you can buy any of SleepRate’s sleep plans without a sensor.

What is a Light Box and where can I get one?

A Light Therapy Box can offer an effective treatment for Delayed Sleep Phase Syndrome. It will mimic outdoor light so you wake up even when it’s dark outside to readjust your biological clock. If you are a “Night Owl”, we recommend that you use a Light Box to help you wake up in the morning. Following are sites recommended by Stanford University to purchase one:

Alaska Northern Lights

Apollo Light

Bio-Brite

Light Therapy Products

Nature Bright Company

To learn more about light therapy, please see this article on Phototherapy and this one on Jet Lag.

What is your return policy?

SleepRate has a 30 day satisfaction guarantee. If you are unsatisfied for any reason, let us know and we will issue a full refund. We just ask that you return any device you purchased. Providing us the reason for your return helps us improve our service.

What type of payment methods can I use?

You can pay with all major credit cards as well as PayPal. The checkout process is fast, secure and discreet.

What types of tracking devices do you support?

SleepRate’s app is compatible with a wide range of Bluetooth-enabled heart rate and movement tracking devices. Some of the most popular devices compatible with SleepRate are:

  • Apple Watch
  • Android Wear Watches
  • Fitbit (currently for Android only)
  • Garmin Wearables (currently for Android only)
  • Xiaomi Mi Band 2 (currently for Android only)
  • Polar H10 and H7
  • Suunto Smart Sensor
  • CardioSport HRM
  • Wahoo TICKR (except TICKR X)
  • Under Armour HRM
  • Hexoskin Smart Shirts

To get more information whether your tracking device is compatible with SleepRate, contact our support team.

When will you support Windows phones and tablets?

At this time, we do not have a specific time frame to support Windows phones.

Why can’t I find SleepRate on my iPad in the App Store?

To get SleepRate on your iPad, go to the tab in the App Store for “iPhone Apps” and search for SleepRate. SleepRate is not available in the iPad apps section.