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FAQ

How can I purchase if I do not live in the US?

For people who live outside of the U.S, we recommend buying a compatible BLE Heart Rate sensor such as the Polar H7, and buying our product without the sensor.

How long does the sleep improvement plan take?

There is an initial phase of the program that takes anywhere from two to six weeks to complete and depends on how well you stick with the recommended goals. This is the phase where you get your sleep into shape. Then you continue to use the product to maintain a good Sleep-Life Balance.

How many people can use the Sleep Improvement Plan?

Only one person can use the Sleep Improvement Plan as it’s based on individual information and results.

If I switch phones, will I have to buy the product again?

No. All you would need to do is download the SleepRate application onto the new phone and log into your SleepRate account to continue using the program.

What if I already have a heart rate sensor?

If you already have a Bluetooth enabled heart rate sensor, you can buy the Sleep-Life Balance Program without a sensor for only $49.00. With this option, you can download the Sleeprate app, enter your activation code and start using SleepRate right away.

What is a Light Box and where can I get one?

A Light Therapy Box can offer an effective treatment for Delayed Sleep Phase Syndrome. It will mimic outdoor light so you wake up even when it’s dark outside to readjust your biological clock. If you are a “Night Owl”, we recommend that you use a Light Box to help you wake up in the morning. Following are sites recommended by Stanford University to purchase one:

Alaska Northern Lights

Apollo Light

Bio-Brite

Light Therapy Products

Nature Bright Company

To learn more about light therapy, please see this article on Phototherapy and this one on Jet Lag.

What is your return policy?

If you are unhappy with your purchase for any reason, we offer a 30 day money back guarantee.

What type of payment methods do you accept?

We accept all major credit cards as well as PayPal. Our checkout is fast, secure and discreet.

What types of heart rate sensors do you support?

SleepRate works with Bluetooth enabled heart rate sensors such as Polar H7, 60beat BLUE, Armour 39 by Under Armour, Cardiosport Bluetooth Smart and Zephyr HxM.

When will you support Windows phones and tablets?

At this time, we do not have a specific time frame to support Windows phones.

Why can’t I find SleepRate on my iPad in the App Store?

To get SleepRate on your iPad, go to the tab in the App Store for “iPhone Apps” and search for SleepRate. SleepRate is not available in the iPad apps section.