FAQ

Can Sleeprate help me?

Sleeprate can help people with a variety of sleep-related complaints such as difficulties falling asleep, maintaining sound sleep, waking up non-refreshed, being tired/nonproductive, or being moody during the day.

If you experience some of the above frustrating issues, know that you are not alone, as more than half of the world population is affected by at least one of them. Sleeprate can help you sort it out and improve your nights and days. With Sleeprate you can track your nights and get a detailed and accurate picture of your sleep trends and habits. This alone may help fix some of the more straightforward sleep-damaging habits.

  • If you feel you are struggling with one of the aforementioned problems and need help, Sleeprate has an efficient solution. The Sleep Improvement Program offered starts with a week of assessment of your sleep problems and includes gathering some important general information regarding your sleep using a few questionnaires, and also an opportunity to get detailed data regarding your nightly/daily sleep-related problems by tracking your nights. At the end of 7 days, enough data are gathered to offer you a detailed report of the detected problems, and the basic information needed to start tailoring a sleep improvement program for you. The program runs in weekly cycles based on CBT-I protocols that help you reboot your sleep by helping to change sleep damaging routines and offers tools to help reframe your sleep habits and environment as needed. It is not easy to follow instructions that guide you to change ways you’ve been approaching your sleep for a long time. Changing old habits may be difficult, yet Sleeprate is your companion as it continues to look into your sleep and the effort you are making to improve it and offers support along the way. Each week you get a report on how the program is going, and what your challenges are for the next coming 7 days. You can do it at your own pace, and usually, the results start coming slowly, but the effort is worth it as within 4-12 weeks you may reach your sleep goals of:
    • Falling Asleep Faster
    • Reducing Night Awakenings
    • Waking Up Refreshed
    • Improving Your Health
    • Improving Mood and Social Relationships
    • Improving Your Performance

If sleep is an issue for you, you’re not alone. Over 50% of the population suffers from sleep deprivation or poor sleep. Sleeprate brings wellness to your nights and improves your days.

Sleeprate is a trusted sleep companion app that combines evaluation and individually tailored e-coaching with reliable and accurate sleep tracking – all into a single user-friendly mobile application.

To find out more about the Sleeprate app, click here

Does Sleeprate provide sleep stages?

Yes, when used with a compatible heart rate tracking device, Sleeprate provides a thorough analysis of your sleep, including all sleep stages.

Does Sleeprate treat sleep apnea?

Sleeprate is not a medical device; it does not diagnose or treat medical conditions such as sleep apnea, or any other medical disorder.

How can I purchase if I do not live in the US?

Sleeprate supports Apple devices running iOS 10 and above, including iPhone 5, iPad 3rd generation and newer models. Sleeprate also works with Android smartphones running Android version 5.0 or higher.

How do I activate a Sleep Improvement Kit/ Sleep Monitoring Kit purchased on Sleeprate’s website?

Once you get your Sleeprate kit, you are ready to start your journey to achieving your sleep goals.

This is how to get started:

  1. Install the Sleeprate app from the App Store or Google Play.
  2. Launch the app and set up a new account with the same email address used for purchases.
  3. Place the sensor on your side of the bed under the mattress as described in the manual
  4. Follow the instructions provided in the app.

If you need any further information, contact our support team.

How do I know if the Sleeprate results are accurate?

Sleeprate uses validated algorithms to provide sleep analysis regarding falling asleep time, sleep efficiency, sleep stages, sleep disruption, and sleep related stress. The details provided depend on the data obtained from a wearable (heart rate, movement). Subjective sleep data are also required. The reason for this is simple: while we are asleep we are disconnected from the environment, and our memory is quite impaired. Thus, we do not always feel that the measured data are in line with our perception of the time it took us to fall asleep, or for how long we were awake at night – although we may remember we were checking the time, or that we were wide awake at night.

Usually, people who do not have sleep problems believe they slept longer than they really did, and people who have sleep issues tend to perceive their time spent awake as longer that the measured wakefulness time. Some discrepancies may be due to limitations/errors in measurement – typically when there are technical issues with the measurement. Understanding the origin of the discrepancies between our feeling regarding sleep and the objective metrics is important, as this provides valuable information on the sleep problems experienced and helps with solving them.

If the results you get are not what you were expecting or if you have any problems with the sleep analysis, be sure to let us know so we can investigate the issues and find out what corrections might be needed.

How long does the Sleep Improvement Plan last?

The plans are personalized, and last 4-12 weeks depending on your own needs and pace. Usually it takes 4-6 weeks to see significant improvement and get used with your new sleep routines. Once you reach the desired results, you also master the tools to deal with the issues that may appear from time to time. You can continue using the purchased plan for up to one year.

How many people can use the Sleep Improvement Plan?

The sleep improvement plan is individual and may be used by a single person as it is a personally-trusted sleep coach. The guidance is tailored based on individual needs, habits, sleep difficulties, individual adherence with specific guidance and related changes in sleep patterns and quality. All those differ from user to user and thus are not transferrable between different individuals.

If I switch phones, will I have to buy the product again?

No. All you would need to do is download the Sleeprate application to the new phone and log into your Sleeprate account to continue using the program.

Learn the Sleeprate Language

If you are using the Sleeprate app, the terms below will help you learn more about the different terminology within the app.

Awakenings

The total time spent awake during the night after initially falling asleep.

Bedtime

The time when the recording starts: this is the time when the “Start” button is pressed with the intention of going to sleep.

Daily Data

This screen displays the sleep data scores available from a single sleep session.

Daytime Stress Level

Your personal rating of your stress during the preceding day.

Deep Sleep

The percentage of deep sleep between falling asleep and waking up.

Duration of Sleep

The total time spent sleeping; this excludes the time it took to fall asleep and the time spent awake during the night.

Early Morning Awakening (EMA)

An earlier-than-expected morning awakening.

Efficiency

The percentage of time spent asleep out of the time between ”Bedtime” and “Wake up”, that represents the intended sleep time.

Environmental Noises

Sound recordings of noises detected during the night.

Fall Asleep

The time it takes to fall asleep.

Heart Rate Monitor

To get more accurate results we recommend you use a Sleeprate-supported heart or wearable device with or without heart rate variability capabilities.

Intended Wake-Up Time

The time the alarm clock is set and indicates the scheduled wake-up time.

Light Sleep

The percentage of light sleep between falling asleep and waking up.

Nap Duration

The reported nap time during the preceding day.

Night Stress

A measure of the overall stress tracked during your nighttime recording. Available only for wearables with instantaneous heart rate. This is an individually determined score that may change, with higher values indicating higher stress.

REM Sleep

The percentage of REM sleep between failing asleep and waking up times.

Sleep Assessment

The Assessment runs over the first 7 consecutive days of the program, includes a few questionnaires and as many as possible nights tracked, but not less than 3. It allows for gathering sufficient data to detect your sleep deficiencies, their causes and ways to start building a personalized program to improve your sleep.

Sleep Disruptions

The average hourly number of brief and unnoticed intrusions of wakefulness into sleep.

Sleep Improvement Plan

The Sleeprate app will guide you through a series of sleep improvement goals, step by step, at your own pace, on a path to better sleep and well-being.

Sleep Satisfaction

Your personal rating of the sleep quality when you wake up in the morning.

Smart Alarm

This feature provides a flexible wake-up time (within a 20-minute window) to ensure that you wake up at the optimal moment during your sleep cycle. Note that this is available only when certain wearable devices are used to track sleep.

Snore

Recordings of snoring found during the night.

Stress Day Rating

How you rated the stress in your day.

Total Time in Bed

The time between going to bed at night and getting up in the morning.

Track My Sleep

This step tracks your sleep. Answer a few questions about your day, and then you are ready to start tracking your sleep. To accurately measure your time falling asleep, we recommend to start tracking when you actually intend to go to sleep, and not before. You can use an activity or fitness monitor for objectively-measured results, or use the app alone for insights on your sleep – to monitor its quality and quantity, and for snore and noise analysis. We recommend you answer the questions as your day winds down, that way all that is left to do is click on the “Start Tracking” button when you get into bed.

Wake

The percentage of awake time during the night. This includes the time it took to fall asleep and the time spent awake during the night.

Weekly View

This screen displays graphs of specific sleep scores over a period of one week, so trends may emerge.

What is CBT-I?

Cognitive Behavioral Therapy for Insomnia (CBT-I), is an approved method for treating insomnia without the use of sleeping pills. It’s aimed at changing sleep habits and scheduling factors, as well as misconceptions about sleep and insomnia that perpetuate sleep difficulties.

Cognitive behavioral therapy for insomnia includes regular – often weekly – visits to a clinician, who provides a series of sleep assessments, asks patients to complete a sleep diary, and works with them to help change the way they sleep.

CBT-I consists of a specific set of techniques that strengthen the bed-sleep connection, realign the homeostatic mechanisms and the circadian rhythm and decrease anxiety and rumination about sleep.

For more info

What is your return policy?

Sleeprate’s online store has a 30-day satisfaction guarantee. If you are unsatisfied for any reason, let us know and we will issue a full refund. We just ask that you return any device you purchased from us. Providing us the reason for your return helps us improve our service.

Note that any In-App purchase refund is under the Google Play/App Store policy.

What phones/mobile devices does Sleeprate work with?

Sleeprate supports Apple devices running iOS 10 and above, including iPhone 5, iPad 3rd generation and newer models. Sleeprate also works with Android smartphones running Android version 5.0 or higher.

What plan is right for me?

The Sleeprate app includes sleep tracking, sleep assessment and CBT-I coaching with a plan to achieve your desired sleep-life balance.

The right plan for you depends on your sleep goals. Sleeprate can help you formulate and reach those goals.

To find the right plan for you, click here

What sleep-related information is provided with different wearables?

  • Chest belts. Based on the instantaneous heart rate obtained from fitness belts devices via BLE, Sleeprate provides heart rate data during the night, sleep stages, falling asleep time, sleep efficiency, sleep disruptions and stress during the night – all calculated using a patented and validated algorithms as well as an index of recovery during the night.
  • Smartwatches (Apple Watch, Android Wear, and certain Samsung devices) provide movement-accelerometer data allowing Sleeprate proprietary and validated sleep analysis to perform sleep and wake differentiation, and provide falling asleep time, sleep efficiency and waketime at night.
  • Smartwatches and wrist-worn devices (Garmin and Fitbit soon) – provide instantaneous heart rate and movement data to allow the same detailed sleep analysis as with the fitness chest belts.
  • Contactless devices (EarlySense currently): Based on the instantaneous heart rate and movement data obtained from contactless devices via BLE, Sleeprate provides heart rate data during the night, sleep stages, and falling asleep time.
  • Devices that provide their proprietary sleep analysis (Fitbit and Garmin) to be integrated into Sleeprate’s solution. Sleeprate adds subjective sleep-related information to provide deeper and more actionable insights regarding the user’s entire sleep experience.
  • Sleeprate also works without a wearable device, and uses in-app reported data regarding sleep to get important information regarding subjective sleep duration and quality, along with sleep-related concerns and habits. Thus users who do not own a wearable device, or are not always able to track their nights with their wearables, can nevertheless enjoy the benefits of a sleep improvement program.

All the accumulated sleep data, including reported, subjective and measured sleep metrics are analyzed to provide the users with an understanding of their sleep difficulties and sleep-related habits. This is as a first step for engaging them with a personally-tailored sleep improvement program based on the state-of-the-art approach to sleep and sleep problems: CBT-I.

What type of payment methods can I use?

You can buy the plans with In-App purchase based on the Google Play and App Store policies.

If you choose to pre-purchase a plan online, you can pay with all major credit cards as well as PayPal. The checkout process is fast, secure and confidential.

What wearables or other tracking devices are compatible with the Sleeprate app?

Sleeprate is compatible with a wide range of Bluetooth-enabled heart rate and movement tracking devices. Sleeprate also works without a connected device, providing guidance based on subjective sleep information reported while using the app, and answering the evening and morning questions. Our sleep improvement program works well with the sleep diary only.

Some of the most popular devices compatible with Sleeprate are:

On iOS:

  • Apple Watch (OS version 3.0 and higher)
  • Fitbit (all versions and devices are compatible)
  • Garmin Wearables (all versions and devices are compatible)
  • Polar Heart Rate Monitors (H10, H7, H6)
  • Suunto Smart Sensor
  • CardioSport HRM
  • Wahoo TICKR (excluding TICKR X)
  • EarlySense Contact Free

On Android:

  • Fitbit Wearables
  • Garmin Wearables
  • Wear OS by Google
  • Samsung Smart Watches (note that Gear Bands are not compatible)
  • Polar Heart Rate Monitors (H10, H7, H6)
  • Suunto Smart Sensor
  • CardioSport HRM
  • Wahoo TICKR (excluding TICKR X)
  • Under Armour Fitness Tracker
  • EarlySense Contact Free

To get more information on whether your tracking device is compatible with Sleeprate, contact our support team.